Delta Airlines SECRET to avoid negative customer service ratings!

Comments: 745

  • George Stratton
    George Stratton 5 months ago +582

    Working in customer service, that rep was absolutely on the line waiting for you to hang up so they wouldn't get a bad survey - and if their supervisor hears that call, they're just as screwed as they would have been with the bad survey.

    • Shotdoubloon
      Shotdoubloon 23 days ago

      George Stratton i


    • Reva Pettigrew
      Reva Pettigrew Month ago

      You get to the airport 3 hrs before the flight. I fly so much and that it is crucial to get there several hours early. Especially if your flying mid-day.


    • Jamie Campbell
      Jamie Campbell 4 months ago

      George Stratton totally agree man !! Done customer service for 15 years !!! That's exactly what happens !!!


    • Layton WR
      Layton WR 4 months ago

      George Stratton will


    • Nathan
      Nathan 5 months ago

      Annys31 true but it's about the positioning. Not can I give you something for free or not.


  • L7Weenie
    L7Weenie 5 hours ago

    I love Fast RMX on Switch!

  • Justice Rule
    Justice Rule 8 hours ago

    They have no common sense, these people are like robots and sadly they exist everywhere.

  • Jelmer Westra
    Jelmer Westra Day ago

    This can happen with any airline. Why rage on delta? Besides, it is advised to check in 3 hours before the flight leaves due to waiting times and that kind of stuff.

  • Henry Koo
    Henry Koo 5 days ago

    Arrive to airport at least 2 hrs before flight time, especially for international flights

  • Sunny P
    Sunny P 5 days ago

    So confused... this guy didn't follow the rules and he is surprised. Am I missing something

  • Vaultboy2287
    Vaultboy2287 13 days ago

    Don't worry, I deleted that part just like you asked ;)

  • gaberiel alvarado
    gaberiel alvarado 14 days ago

    I work for delta. It's not what they do to avoid it but what the rep did. All surveys effect monthly bonus. Sorry you had that experience.

  • Ephraim Sun
    Ephraim Sun 16 days ago

    play roblox in that day lol

  • It's Baller
    It's Baller 26 days ago

    You are awesome

  • billiondollardan
    billiondollardan 27 days ago

    I know it's lame but that's seriously always been the policy of like every airline for the last 15 years. They actually even ask you to be present two hours beforehand for international flights. I totally know it's lame though. One time I bought 18 tickets on Delta and they booted three of us. I was super ticked

  • Will Phillips
    Will Phillips 28 days ago

    This same thing happened to me with delta but we got there on time, but the computers stopped durring our check in

  • Miner 336
    Miner 336 28 days ago

    push the button on the back of the controller and pull to take the controller of

  • PC Gamer222
    PC Gamer222 28 days ago

    OMG!! I PASSED YOU GUYS ON THE FLIGHT!!! I WASENT SO SURE IT WAS YOU BUT I GUESS IT WAS!!!

  • Roughandtough
    Roughandtough Month ago +1

    Did Lincoln remember to press the bottom to release the controllers

  • Aram Reich
    Aram Reich Month ago +7

    It looks like this kid doesn't care at all about his switch. The sides of the joy-cons already look broken and he is just in general way too harsh with pulling the thing. That plus he is taking first class and I don't think he realizes how lucky he is.

  • pec104
    pec104 Month ago

    My takeaway is that you're both very accident-prone.

  • pec104
    pec104 Month ago

    Garbled. Unedifying. Self-indulgent. Waste of time.

  • jaschu09
    jaschu09 Month ago

    Status Match and Switch Loyalty

  • Dragon43ish
    Dragon43ish Month ago

    Our family and all our friends will never ever Fly Delta Air. Never.

  • LGRW 40
    LGRW 40 Month ago +1

    You really need to arrive 3 hours before for an international flight.

  • That Targaryen
    That Targaryen Month ago +1

    its totally not like they're bragging... *have diamond and platnium status on delta, have a nintendo switch, have expensive shoes, have flights to paris, flies first class*

  • That Targaryen
    That Targaryen Month ago +1

    its totally not like they're bragging... *have diamond and platnium status on delta, have a nintendo switch, have expensive shoes, have flights to paris*

  • Boston F
    Boston F Month ago

    That's why southwest is better👏👏❤️💛

  • MitchGardnerVlogs
    MitchGardnerVlogs Month ago

    I had this happen to me and it was after the same thing so it does happen

  • Calvin Cleym/ GavinGamerTV 2009

    Press the circle button l at the back

  • HarounCube
    HarounCube Month ago

    It's really your fault for being late.

  • volfan1nga
    volfan1nga Month ago

    So let me get this straight.....Delta is lame because you couldn't get yourself to the airport on time?... Way to go teaching your boy proper Democrat values... Always the victim. Nice.

  • Alyssa Garcia
    Alyssa Garcia Month ago

    First class that's so expensive

  • Avery Mentzinger
    Avery Mentzinger Month ago

    Delta is SICK! I will never ever fly with them they have the worst rules and kick innocent people off the plane!

  • IceGaming A
    IceGaming A Month ago

    Deltas service is one of the worst services man they ripped of every single person

  • BMVS
    BMVS Month ago

    bruh Delta Airlines SUCKS

  • Doria Lam
    Doria Lam 2 months ago

    There is a tiny button on the back of the controller

  • Number White
    Number White 2 months ago

    You should've seen the face of Lincoln when he broke the Switch, hilarious.

  • Jurgen Lie- Atjam
    Jurgen Lie- Atjam 2 months ago

    So, because you are Diamond, you feel you should be able to make your own rules? Check in whenever you want, put your bag on your armrest etc, because hey, you are a Diamond member?

  • Woodchuck awesomeness
    Woodchuck awesomeness 2 months ago

    It's true. We had that problem as well.

  • 02Nawal
    02Nawal 2 months ago

    They are a very shady company who rips their customers off with over charging their customers with ridiculous high prices. There flights are over priced.

  • Kailash Nathan
    Kailash Nathan 2 months ago

    You're late man... If you're late, you're late.
    You could have checked in before hand.

  • Howcome howcome
    Howcome howcome 2 months ago

    rules are rules, be a role model, not the whiners that you are.

  • rjr 4949
    rjr 4949 2 months ago

    They gave your seats away so they had to bump you.

  • ABCawesome - MC & More
    ABCawesome - MC & More 2 months ago

    Hi big BOIIIIIIIIiIi

  • qxiuo
    qxiuo 2 months ago

    It's funny because I know you didn't think Delta was lame before all this. Clearly says 60 minutes before and you knew it lol

  • Yaell Urrunaga
    Yaell Urrunaga 2 months ago

    Press the back button for Nintendo Switch

  • boojie howard
    boojie howard 2 months ago

    I'm a tin member, and nobody cares

  • William Lau
    William Lau 2 months ago

    As another Diamond, I totally agree with you - some reps uses this trick to avoid getting a bad score when they sense the call is not going well... I fly a lot and usually call because something went wrong and it's Delta's issue or fault. (I rarely make mistakes and if I did, I would just take the loss). This happened to me a lot of times when the call is not going well. I never never make ridiculous request or demand - just common sense stuff that get me through the issue, but some reps are just not helpful and even at times nasty - even at at the Diamond Medallion line. Two ways to get around or handle these issues: 1) towards the end of the call, verbalize clearly you want to take the survey - this is recorded and will be helpful if Delta audit the call; and 2) immediately call back Diamond or another customer service line (if you were diverted on the call) and request supervisor and file complain about the previous agent diverted the call to prevent you from taking a survey... I had one of my similar situation escalated and was told diversion of call to prevent survey is a violation of their call center rules. If you follow step 1 and 2, it would almost guarantee they will track down the individual, along with the access log on your ticket - they do log a lot of details. In one instances, the escalation people told me they found and listened to the call and had electronic log showing the call was diverted by the agent, so they would take appropriate actions... Anyways, Delta is definitely the better airline in the US but you still could get a bad apple every once in a while and I still love Delta...

  • Craig Baily
    Craig Baily 2 months ago

    You're late, but Delta's lame.
    Kook.

  • Favorited
    Favorited 2 months ago

    Paris? I have been to that airport before! I noticed how similar it is!

  • Miran Anwar
    Miran Anwar 2 months ago

    delta sucks

  • DanielGamez123
    DanielGamez123 2 months ago

    I WAS IN THAT EXACT AIRPORT SAME SPOT BUT AT NIGHT

  • Maat Hathor
    Maat Hathor 2 months ago

    no offense but I couldn't believe on the second day you still ran late. shame on you

  • Diehard19791
    Diehard19791 2 months ago

    So its Delta's fault you were late? WTF.

  • David King
    David King 3 months ago

    awesome. wish I could take my son.

  • Amy Mahoney
    Amy Mahoney 3 months ago +1

    What reason did u have for not being able to check in on time at the airport.:/"/?? car trouble, medical emergency.. ect...?*?* I'm at a loss here..

  • YOLO
    YOLO 3 months ago +1

    wow i love your calm voice

  • Lynnlo gaming
    Lynnlo gaming 3 months ago

    When you got click baited on to a blog that ended up in your Up Next list.

  • Fantasy Sisters
    Fantasy Sisters 3 months ago

    Yeah we heard that one pilot threatened to arrest someone over a bottle of water at delta

  • Rohit Chagam
    Rohit Chagam 3 months ago

    There are rich people who do 1st class then there are average people who do economy and then there is me buisness class baby!!!

  • James Woodard
    James Woodard 3 months ago

    It isn't Delta's policy. On an international flight, you are required to arrive a minimum of 1 hour ahead of departure for security and customs clearance. Even when the originating leg is domestic.
    Delta didn't fail. You did. Don't put your missed flight on the shoulders of the desk agent.

  • dodododa
    dodododa 3 months ago

    Maybe stop being late?

  • Mariana D.
    Mariana D. 3 months ago

    Can't believe that being late once and missing your flight, you were late again and vlogging.... you don't realize that your luggage needs to go through x-ray, it needs to be loaded in the airplane along with all the other lugagge and, if there is a large x-ray line, you will delay your flight? Can you imagine if 250 passengers decided to show up 20 minutes ahead of boading just like you did? Sorry, but your behaviour is no better than Delta's in this case

  • Syxrzacm
    Syxrzacm 3 months ago +2

    First off, you named your son "Lincoln"? LOL OK...
    Secondly, You are a diamond passenger and you don't know to show up to your flight at least one hour in advance? Everyone, especially YOU, should know better than to show up less than an hour before your flight. You gotta give yourself time to get through security, etc.
    Finally, why are you giving them a bad survey when you're the one who screwed up?

  • John Volpe
    John Volpe 3 months ago

    You should take United next time

  • blake whitlow
    blake whitlow 3 months ago

    wow in another video he says they are not rich then you see the inside of his house and he get a first class flight when hes only gonna be staying ONE DAY wth waste of money

  • Rick Dunaway
    Rick Dunaway 3 months ago

    When you didn't show up within the allotted time, they gave your seat away...

  • Matthew Lavin
    Matthew Lavin 3 months ago

    Wow the CS agent really shady sending you to baggage to avoid getting the survey... Still, I think you should have arrived earlier because the 60 minute window for international flights is pretty strict.

  • Ryan Sellers
    Ryan Sellers 3 months ago

    When I fly. I just check-in online 24 hours before the flight.

  • roberto cruz
    roberto cruz 3 months ago +2

    You failed to show up on time. Simple own it

  • Shivanshu Bansal
    Shivanshu Bansal 3 months ago

    did u get the cash??

  • Twentyøne Panics!
    Twentyøne Panics! 3 months ago

    I hate delta airlines

  • Sean Wilson
    Sean Wilson 3 months ago

    Kids belong in economy wish I had the money for first class internarional

  • Neil Errington
    Neil Errington 3 months ago

    how old are you. I think you are looking around 7 and 9😗😘😍😙😚

  • lgarcia00
    lgarcia00 3 months ago +1

    then you should know to show up a one hour to check in

  • Markus Walter
    Markus Walter 3 months ago

    Delta has no first class on international flights... good knowledge from a Diamond! And on international flights you have customs regulations.

  • uniquelygeek
    uniquelygeek 3 months ago

    Anyone think Lincoln looks like Lincoln Loud?

  • crankylifter
    crankylifter 3 months ago +1

    They look like Mormons.

  • Michael Hampton
    Michael Hampton 3 months ago +4

    The 60 minute requirement for checking in to international flights is mandated by US Department of Homeland Security. The airline has to submit APIS information, a complete passenger manifest, to US Customs and Border Protection for all flights entering and leaving the US. It's not allowed to add anyone to the manifest later than 60 minutes before departure, which is why you aren't allowed to check in.

    • Jeremy Palmer
      Jeremy Palmer 2 months ago

      except when I arrive at the gate 2 hours before the flight but the check in line is so long I dont get to the front till 50 min before my flight because they only have 1 person working. At that point it is ok right?


  • George French
    George French 3 months ago +1

    just get their on time, youre told this loads! when you book flights, first class or not ! silly entitled bugger

  • Angelito Balboa
    Angelito Balboa 3 months ago

    the flight was probably overbooked and they just made that excuse so that you can't board.. sad.. :(

  • Jiffy Gee
    Jiffy Gee 3 months ago

    For international flights they suggest you get to the airport and check in more than 2-3 hours early. That's just so everything can be properly loaded and everything. Not their fault you didn't get there early enough.

  • MsMuslimahgirl
    MsMuslimahgirl 3 months ago

    my goal is to live like a white family

  • Jeff Daugherty
    Jeff Daugherty 3 months ago

    you should know better

  • RagnaGamez
    RagnaGamez 3 months ago +1

    I mean, if u didn't check in...it's on u. Just saying.

  • wat
    wat 3 months ago

    *wHaTs InSiDe DeLtA AiRlInEs*

  • steven smith
    steven smith 3 months ago

    Moral of the story , don't commit to 1 company for anything . Biggest example is cars but those that do miss out when a rival company does some thing better same when flying . Look at the safty records and price and fly others to because none of these companies care about you expt how much money you will hand over

  • Bob B
    Bob B 3 months ago

    I work in Delta Reservations Sales, actually on the Premium Sales line, which included the dedicated line for Diamond Medallions, and yes, this is not at all what Delta is about. I wish that that agent would get reprimanded for what they did. Just know that if you do not get a phone survey, that they should be sending you an online survey and those definitely get reviewed by supervisors/managers in that division. I am sorry that this was a bad experience, because as a Delta employee, I would never do that, and no one at Delta would approve of what occurred here.

  • Loopywalker
    Loopywalker 3 months ago +1

    This is mostly your fault, since you failed to check in on time. There are rules set and regardless of your status, if you don't show up on time, then obviously you're going to pay.

  • Joshua Fleming
    Joshua Fleming 3 months ago +1

    Just show up on time ..... Duh

  • MR CLASSY
    MR CLASSY 3 months ago

    Is delta being run by American airlines?????

  • Josh Plays306
    Josh Plays306 3 months ago

    wow business class?

  • Willem van Panhuys
    Willem van Panhuys 3 months ago

    Salt Lake City Airport...?

  • Ben Gilman
    Ben Gilman 3 months ago

    That kid must probably gets bullied a lot...

  • S  Movies
    S Movies 3 months ago

    How hard is it to turn up early for a damn flight?

    • Fluffy Ponies
      Fluffy Ponies 3 months ago

      About as hard as I get when I read your name.


  • Kalli B
    Kalli B 3 months ago

    no FAIR I WANT TO GO TO PARIS

  • Kenny Omega
    Kenny Omega 3 months ago

    1. Should've been on time. Just cause your "diamond" doesn't mean a plane should wait for you.
    2. You're really going to Paris for one day to shoot a video? Wow. Teaching your kid great lessons about wasting money.

  • Lol Man
    Lol Man 3 months ago

    Let's Boycott delta

  • xLordedits
    xLordedits 3 months ago

    your own fault

  • Ethan Rivera
    Ethan Rivera 3 months ago

    Lincoln with the switch there's a button on the back you press that and hold it and then you slide off the side controllers and they will pop off easily

  • Mark Elias
    Mark Elias 3 months ago

    Delta doesn't deserve to be called an airline.

  • Mohammed Ali
    Mohammed Ali 3 months ago

    i think the first flight was overbooked that why they did not let you in so the can cover their mistake by blaming you that you are late

  • Mr. Jim Business
    Mr. Jim Business 3 months ago

    So this all started because it YOUR FAULT for not showing up in time? I see that you are a superficial materialistic person, "I'm diamond, I'm diamond, he has a switch" Well Im a Hilton diamond member and my wife has a switch but I'm not making videos about I didn't get my way.

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